Search here for our most frequently asked questions and Quick "How To's" Guides
My Map view has just disappeared, how can i make it visible again?
How can I retrigger a task?
How can i delete a Draft Invoice/How can i cancel an existing Invoice?
I have set my order to "Ready to Invoice" by accident. How do i set the status back?
I have set my Trip to "delivered" by accident. How do I revert this back?
I can not cancel an outsourced order, what can i do?
How can I cancel orders in BULK?
I can not deactivate a driver. The option is greyed out. What to do?
If an order has been moved to "do not invoice" is there any way of moving the "do not invoice" status back?
What is the difference between the time window and stop duration on my order?This article explains the difference between a Time Window on an order Stop Activity and the stop duration.
What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.
FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.
FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
FAQ - How do I approve a charge?This article looks at how to set up and approve charges on orders so they can be invoiced with customer approval
FAQ - Automatically determine the Tax Type on an orderIs it possible to set the appropriate tax on an order based on my shipment or customer?