FAQ
Search here for our most frequently asked questions and Quick "How To's" Guides
By Arynne and 4 others5 authors95 articles
- FAQ: How to add questions in the Qargo Driver App?Create unique question paths in the Tasks menu, allowing drivers to enter specific stop information, directly in the mobile app.
- FAQ - Peppol QuestionsQargo supports Peppol e-invoicing for sales and purchase invoices, with future updates adding attachments and more.
- FAQ - Planning across multiple windows or screens.
- FAQ - Planning Container OrdersPrioritise time-critical container orders by displaying and sorting on the Requested Time Window directly within the Planning Orders table
- FAQ - Irish Postcode Zoning FAQ
- FAQ - Subcontractor Summary ViewThis FAQ explains how the new Subcontractor Summary view, using granular filters and historical data, allows users to quickly benchmark the cost and reliability of carriers before requesting a quote.
- PLANNING - FAQ Full Truckload optimisationThis article explains the "Full Truckload" toggle, detailing how it forces a dedicated one-to-one assignment of a consignment to a truck in planning optimisation.
- FAQ - Batch ProcessingThis article explains the new batch processing feature for Exact Online, which prevents system overload and rate limit errors by queuing and asynchronously processing large volumes of "Send to Accounting"…
- FAQ - Route Calculation with Working Hours ModeThis feature helps you get more accurate route durations by including mandatory rest and break times in the calculation.
- FAQ - What is the Billing Entity support in the Accounting API, and how does it affect my external integrations?The Accounting API now supports multiple billing entities, restricting external integrators to only post invoices for the specific billing entity associated with their credentials for enhanced security and access control.
- FAQ - Conditional Cell HighlightingThis article explains how to use conditional cell highlighting within the 'To Plan' table to visually prioritise data and speed up the planning process based on custom rules set by…
- FAQ - Bulk Add Activities to Planning/To PlanThe Bulk Activity Addition feature allows planners to efficiently select and assign common activities, like depot or intermodal stops, to multiple unassigned orders directly from the To plan table, reducing…
- FAQ - Bulk Charge Recalculation FlowThis article explains how the system manages bulk changes to rate cards and surcharges by using granular controls, date range filtering, and quick actions to prevent timeouts and ensure stable…
- FAQ - Hazchem: Delivery Image and COP VisibilityThis article explains that delivery images and Customer Owned Paperwork (COP) are now automatically sent to Hazchem via their API for improved data visibility and exchange.
- FAQ - VAT on purchase invoices
- FAQ - 2026 Roadmap overview2026 roadmap: Merged tenants, improved permissions, tender automation, rate simulations, smarter tasks, document signatures, tracking links, and invoices in the portal.
- Getting Started with Qargo — What It Is, How It Works & Key Terminology
- RATES FAQ - Why does my Rates module look different?New rate card editor: click "Add calculation" at top of Calculation section to pick a method, then use the pencil icon to edit/change it anytime.
FAQ - General
Find general information on the platform.
- FAQ - How can I login to Qargo?Qargo login refresh! Enter your email, click NEXT, then choose to log in with a link or password—simple and secure.
- FAQ - Tickets PortalSuperAdmins can track feature requests via Ticket Portal; shows status and priority as VIEW ONLY. New requests submitted via support chat.
- FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.
- FAQ - Qargo API: Getting startedHow to get started with an integration request in Qargo that requires Integrations Onboarding Manager assistance to setup.
- FAQ - Qargo API: Available optionsQargo offers APIs for order entry/status, trip execution, master data sync & accounting across 3 roles: Tenant, Customer & Subcontractor.
- What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.
- FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.
- FAQ - [CMR Template] Is it possible to move the location of any information within the CMR, eg. increase the width of the item description section on the CMR
- FAQ - How does the QZ printer function work in Qargo?Qargo now supports direct printing! Configure local printers, set different printers for document types, print from lists/orders.
- FAQ - Qargo TerminologyComprehensive transport terminology covering Qargo TMS core terms: operations, intermodal ops, financial processes, and AI automation features.
- FAQ - How to login as a new user.New to Qargo? Use the email link to set your password—valid 1hr & single use. Trouble logging in? Try logout link or reset password.
- FAQ - What user languages are available?Qargo platform supports multiple languages. Users can set preferred language via profile settings.
- FAQ - Automate User sign outSuper Admins can set max session duration in Qargo to auto-logout users after X days; users log in again with same credentials.
- FAQ - How can I handle splitting and merging orders or consignments in Qargo?
- FAQ - Why is my order not receiving a price in Qargo, and how can I resolve it?
- FAQ - US date formatThis article outlines how the US date format is applied within Qargo
- FAQ - Setting insurance limit values
- FAQ - Updated Settings NavigationThis article explains how the Accounting and Organisation Settings now use a side menu for faster navigation.
- FAQ - Customise and edit columns buttons are gone.
- RATE CARD FAQ - Postcode based route charge calculation
- FAQ - Custom Export data limitsQargo limits exports to prevent timeouts. Larger reports generate in the backend, with emailed results within 10mins. Smaller reports generate as before and delivered in near real time.
- FAQ - How does Qargo handle stops management?Offering a flexible framework for managing stops within logistics routes and automating certain processes, such as delivery date calculations. When a driver arrives at a stop and it is in…
- FAQ - Exporting Contacts for Bulk UpdatesThis article explains how to use the new export functionality on the Contacts list view for seamless data backup and bulk updates via an output format optimised for direct re-import.
- FAQ - Why hasn't my record moved to the correct tab after a status update?After a recent update to the order list, records stay visible in their current tab after a status change. A manual refresh moves them to the correct tab.
- FAQ - How do I resolve errors and successfully assign orders or pallets to a trip using the Free Scan feature in the Cross Dock module of Qargo?The Cross Dock module offers a Free Scan feature to efficiently assign orders or pallets to trips. This article explains the scan validation system, how to configure it, how to…
- FAQ: Navigating Between Multiple Customer Portal Accounts
- FAQ - How can I access and troubleshoot audit history and change tracking in Qargo?
- FAQ- How to adjust decimal separatorHow to adjust platform wide decimal separator settings
- FAQ: Install Qargo on a DesktopHow to install Qargo as a desktop app
- FAQ - How do I know about the latest Qargo releases?Qargo ships new features and updates on a regular basis. Customers can see the latest details in the Feature Release articles, updated on a weekly basis. Updates are sent by…
FAQ - Operations
Questions related to all aspects of operational functions, including resources and planning.
- FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.
- FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
- I can not deactivate a driver. The option is greyed out. What to do?
- Vehicle registration number/plate number of vehicle is not displayed at the side of the driver, how do i make it visible?
- FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
- FAQ - How can I retrigger a task?
- My Map view has just disappeared, how can i make it visible again?
- I have set my Trip to "delivered" by accident. How do I revert this back?
- FAQ: How do I add / remove a depot stop from an order?
- I can not cancel an outsourced order, what can i do?
- How can I cancel orders in BULK?
- FAQ - Date Range ChangedOn the Orders and Trips list view, the date selector allows users flexibility to customise date range to view (up to 1 year).
- FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.
- FAQ - Does Qargo have a WhatsApp integration for drivers?
- FAQ - Using temperature settings in QargoQargo supports refrigerated transport with temp setpoints, multi-zone tracking & live monitoring via selected integration partners.
- FAQ - Driver Breaks, Rest & Drive Time VisibilityQargo lets you view driver breaks, rests & drive times via Transics and Trimble, with Samsara support coming soon.
- FAQ – Can I attach files (e.g. terms and conditions) to a transportation order?In this article we show how you can add a document to your order
- FAQ: Why can’t I cancel my order (the option is greyed out)?In this article we have a look at how you can cancel an invoice when the option is greyed out
- FAQ: My Location Pre-fills Are Not Pulling ThroughLocation pre-fills (notes, duration, extras) may not apply automatically. Manually update or use bulk “Update Stop Activities.” Contact Qargo Support if unresolved.
- FAQ - Viewing planned vs actual times for a trip
- FAQ - How can I troubleshoot and configure subcontractor profiles, labels, and pricing in Qargo?
- FAQ: Changing Transport Service on a Saved OrderTransport Service cannot be edited after saving; it's locked to prevent data conflicts. To fix, recreate via Create Similar Order, switch transport service, save, then cancel the original (only if…
- FAQ: Trailer Number Not Carried Over After Drop
- FAQ - Can I use chargeable weight as an exception for splitting revenue on a transport service?Qargo lets you use chargeable weight for transport service revenue split overrides, enabling accurate shipment pricing based on the higher of gross or volumetric weight when configuring split rules.
- FAQ - How to handle failed deliveries and stops in Qargo?
- FAQ - Can cancelled trips be restored in Qargo?
- FAQ - What is the retention policy for Proof of Delivery (POD) documents in Qargo?
- FAQ - Can I set a start and/or end location for resources?
FAQ - Invoices
Find answers to some of the frequently asked questions around invoice related features.
- FAQ - How to use Nominal CodesLearn how to set up, manage and apply nominal codes to properly categorise financial transactions and ensure accurate exports.
- FAQ: My invoice number is wrong, I want to create a new invoice. How can I change it?Process to update incorrect invoice numbers, create a new invoice, or move charges.
- If an order has been moved to "do not invoice" is there any way of moving the "do not invoice" status back?
- I have set my order to "Ready to Invoice" by accident. How do i set the status back?
- How can i delete a Draft Invoice/How can i cancel an existing Invoice?
- FAQ - How do I approve a charge?This article looks at how to set up and approve charges on orders so they can be invoiced with customer approval
- FAQ: How can I assign a cost to resources?This article looks at how to assign a cost to a specific resource, or group of resources as part of the standard cost calculations.
- FAQ - Why is my invoice calculating VAT incorrectly.VAT can be calculated on total invoice or per charge line and rounded. This may impact the total VAT amount calculated.
- FAQ - Automatically determine the Tax Type on an orderIs it possible to automatically set VAT on an order based on my shipment or customer/subcontractor?
- FAQ - Order Invoice Group vs Charge Invoice GroupCharge invoice groups separate specific charges into distinct invoices (4 levels), enabling faster processing without delays from approvals.
- FAQ - What do the dates on the invoices list mean?Qargo’s invoice list lets you toggle columns like Creation Date, Invoice Date (Issue Date), Accounting Export Date (formerly Posting Date), Due Date, and Booking Date — each reflecting a different…
- FAQ: Why are my document changes not visible?In this article we describe how you can update PDF documents after editing information
- FAQ - Bank Holiday Condition for Pricing SetupA quick-reference FAQ covering the Bank Holiday Condition for Pricing feature.
- FAQ - How can I adjust and set default VAT settings in Qargo?
- RATE CARD - FAQ - Configure and troubleshoot rate cards.
- FAQ - Purchase invoice scan and match fieldsExplains which fields are scanned to match uploaded subcontractor purchase invoices to orders or trips, clarifying that many key references are used, but not every field.
- FAQ - How do changes to Qargo rate cards and related settings affect orders and pricing?
- FAQ - How can I manage invoices created by mistake in Qargo, including cancellation and number reuse?
- FAQ - How do I manage tail-lift charges and troubleshoot order pricing in Qargo?