FAQ
Search here for our most frequently asked questions and Quick "How To's" Guides
FAQ - General
Find general information on the platform.
FAQ - Why does my login screen look different?Qargo login refresh! Enter your email, click NEXT, then choose to log in with a link or password—simple and secure.
FAQ - Tickets PortalSuperAdmins can track feature requests via Ticket Portal; shows status and priority as VIEW ONLY. New requests submitted via support chat.
FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.
FAQ - Qargo API: Getting startedHow to get started with an integration request in Qargo that requires Integrations Onboarding Manager assistance to setup.
FAQ - Qargo API: Available optionsQargo offers APIs for order entry/status, trip execution, master data sync & accounting across 3 roles: Tenant, Customer & Subcontractor.
What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.
FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.
FAQ - [CMR Template] Is it possible to move the location of any information within the CMR, eg. increase the width of the item description section on the CMR
FAQ - Can I print documents directly from Qargo?Qargo now supports direct printing! Configure local printers, set different printers for document types, print from lists/orders.
FAQ - E-Invoicing aka 'Peppol'Peppol functions available Q3, 2025. This functionality sends & receives invoices directly through the Peppol network.
FAQ - Qargo GlossaryComprehensive transport glossary covering Qargo TMS core terms: operations, intermodal ops, financial processes, and AI automation features.
FAQ - How to login as a new user.New to Qargo? Use the email link to set your password—valid 1hr & single use. Trouble logging in? Try logout link or reset password.
FAQ - What user languages are available?Qargo platform supports multiple languages. Users can set preferred language via profile settings.
FAQ - Operations
Questions related to all aspects of operational functions, including resources and planning.
FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.
FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
I can not deactivate a driver. The option is greyed out. What to do?
Vehicle registration number/plate number of vehicle is not displayed at the side of the driver, how do i make it visible?
FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
How can I retrigger a task?
FAQ - Map Features and FunctionsMapping tool offers layered view, easy stop identification, interactive traffic data, and better selection tools in a streamlined interface.
My Map view has just disappeared, how can i make it visible again?
I have set my Trip to "delivered" by accident. How do I revert this back?
FAQ: How do I add / remove a depot stop from an order?
I can not cancel an outsourced order, what can i do?
How can I cancel orders in BULK?
FAQ - Date Range ChangedOn the Orders and Trips list view, the date selector allows users flexibility to customise date range to view (up to 1 year).
FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.
FAQ - Does Qargo have a WhatsApp integration for drivers?
FAQ - Using temperature settings in QargoQargo supports refrigerated transport with temp setpoints, multi-zone tracking & live monitoring via selected integration partners.
FAQ - Driver Breaks, Rest & Drive Time VisibilityQargo lets you view driver breaks, rests & drive times via Transics, with Trimble & Samsara support coming soon.
FAQ - Invoices
Find answers to some of the frequently asked questions around invoice related features.
FAQ - How to use Nominal CodesLearn how to set up, manage and apply nominal codes to properly categorise financial transactions and ensure accurate exports.
FAQ: My invoice number is wrong, I want to create a new invoice. How can I change it?Process to update incorrect invoice numbers, create a new invoice, or move charges.
If an order has been moved to "do not invoice" is there any way of moving the "do not invoice" status back?
I have set my order to "Ready to Invoice" by accident. How do i set the status back?
How can i delete a Draft Invoice/How can i cancel an existing Invoice?
FAQ - How do I approve a charge?This article looks at how to set up and approve charges on orders so they can be invoiced with customer approval
FAQ: How can I assign a cost to resources?This article looks at how to assign a cost to a specific resource, or group of resources as part of the standard cost calculations.
FAQ - Why is my invoice calculating VAT incorrectly.VAT can be calculated on total invoice or per charge line and rounded. This may impact the total VAT amount calculated.
FAQ - Automatically determine the Tax Type on an orderIs it possible to automatically set VAT on an order based on my shipment or customer?
FAQ - Order Invoice Group vs Charge Invoice GroupCharge invoice groups separate specific charges into distinct invoices (4 levels), enabling faster processing without delays from approvals.