Qargo

FAQ

Search here for our most frequently asked questions and Quick "How To's" Guides

Find general information on the platform.

FAQ - Tickets PortalSuperAdmins can track feature requests via Ticket Portal; shows status and priority as VIEW ONLY. New requests submitted via support chat.

FAQ - E-Invoicing aka 'Peppol'Standardised e-document exchange via 4-corner model with unique identifiers. Configuration and specific workflows for sales invoices.

FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.

What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.

FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.

FAQ - Operations

Questions related to all aspects of operational functions, including resources and planning.

FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.

FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.

I can not deactivate a driver. The option is greyed out. What to do?

Vehicle registration number/plate number of vehicle is not displayed at the side of the driver, how do i make it visible?

FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.

How can I retrigger a task?

FAQ - Map Features and FunctionsMapping tool offers layered view, easy stop identification, interactive traffic data, and better selection tools in a streamlined interface.

My Map view has just disappeared, how can i make it visible again?

I have set my Trip to "delivered" by accident. How do I revert this back?

FAQ: How do I add / remove a depot stop from an order?

I can not cancel an outsourced order, what can i do?

How can I cancel orders in BULK?

FAQ - Date Range ChangedOn the Orders and Trips list view, the date selector allows users flexibility to customise date range to view (up to 1 year).

FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.

Find answers to some of the frequently asked questions around invoice related features.

FAQ - How to use Nominal CodesLearn how to set up, manage and apply nominal codes to properly categorise financial transactions and ensure accurate exports.

FAQ: My invoice number is wrong, I want to create a new invoice. How can I change it?Process to update incorrect invoice numbers, create a new invoice, or move charges.

If an order has been moved to "do not invoice" is there any way of moving the "do not invoice" status back?

I have set my order to "Ready to Invoice" by accident. How do i set the status back?

How can i delete a Draft Invoice/How can i cancel an existing Invoice?

FAQ - How do I approve a charge?This article looks at how to set up and approve charges on orders so they can be invoiced with customer approval

FAQ: How can I assign a cost to resources?This article looks at how to assign a cost to a specific resource, or group of resources as part of the standard cost calculations.

FAQ - Why is my invoice calculating VAT incorrectly.VAT can be calculated on total invoice or per charge line and rounded. This may impact the total VAT amount calculated.

FAQ - Automatically determine the Tax Type on an orderIs it possible to automatically set VAT on an order based on my shipment or customer?

FAQ - Order Invoice Group vs Charge Invoice GroupCharge invoice groups separate specific charges into distinct invoices (4 levels), enabling faster processing without delays from approvals.