FAQ
Search here for our most frequently asked questions and Quick "How To's" Guides
FAQ: How to add questions in the Qargo Driver App?Create unique question paths in the Tasks menu, allowing drivers to enter specific stop information, directly in the mobile app.
FAQ - General
Find general information on the platform.
FAQ - Why does my login screen look different?Qargo login refresh! Enter your email, click NEXT, then choose to log in with a link or password—simple and secure.
FAQ - Tickets PortalSuperAdmins can track feature requests via Ticket Portal; shows status and priority as VIEW ONLY. New requests submitted via support chat.
FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.
FAQ - Qargo API: Getting startedHow to get started with an integration request in Qargo that requires Integrations Onboarding Manager assistance to setup.
FAQ - Qargo API: Available optionsQargo offers APIs for order entry/status, trip execution, master data sync & accounting across 3 roles: Tenant, Customer & Subcontractor.
What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.
FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.
FAQ - [CMR Template] Is it possible to move the location of any information within the CMR, eg. increase the width of the item description section on the CMR
FAQ - Can I print documents directly from Qargo?Qargo now supports direct printing! Configure local printers, set different printers for document types, print from lists/orders.
FAQ - E-Invoicing aka 'Peppol'Peppol functions available Q3, 2025. This functionality sends & receives invoices directly through the Peppol network.
FAQ - Qargo TerminolgyComprehensive transport terminology covering Qargo TMS core terms: operations, intermodal ops, financial processes, and AI automation features.
FAQ - How to login as a new user.New to Qargo? Use the email link to set your password—valid 1hr & single use. Trouble logging in? Try logout link or reset password.
FAQ - What user languages are available?Qargo platform supports multiple languages. Users can set preferred language via profile settings.
FAQ - Automate User sign outSuper Admins can set max session duration in Qargo to auto-logout users after X days; users log in again with same credentials.
FAQ - How can I handle splitting and merging orders or consignments in Qargo?
FAQ - Why is my order not receiving a price in Qargo, and how can I resolve it?
FAQ - Operations
Questions related to all aspects of operational functions, including resources and planning.
FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.
FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
I can not deactivate a driver. The option is greyed out. What to do?
Vehicle registration number/plate number of vehicle is not displayed at the side of the driver, how do i make it visible?
FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
How can I retrigger a task?
FAQ - Map Features and FunctionsMapping tool offers layered view, easy stop identification, interactive traffic data, and better selection tools in a streamlined interface.
My Map view has just disappeared, how can i make it visible again?
I have set my Trip to "delivered" by accident. How do I revert this back?
FAQ: How do I add / remove a depot stop from an order?
I can not cancel an outsourced order, what can i do?
How can I cancel orders in BULK?
FAQ - Date Range ChangedOn the Orders and Trips list view, the date selector allows users flexibility to customise date range to view (up to 1 year).
FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.
FAQ - Does Qargo have a WhatsApp integration for drivers?
FAQ - Using temperature settings in QargoQargo supports refrigerated transport with temp setpoints, multi-zone tracking & live monitoring via selected integration partners.
FAQ - Driver Breaks, Rest & Drive Time VisibilityQargo lets you view driver breaks, rests & drive times via Transics and Trimble, with Samsara support coming soon.
FAQ – Can I attach files (e.g. terms and conditions) to a transportation order?In this article we show how you can add a document to your order
FAQ: Why can’t I cancel my order (the option is greyed out)?In this article we have a look at how you can cancel an invoice when the option is greyed out
FAQ - Invoices
Find answers to some of the frequently asked questions around invoice related features.
FAQ - How to use Nominal CodesLearn how to set up, manage and apply nominal codes to properly categorise financial transactions and ensure accurate exports.
FAQ: My invoice number is wrong, I want to create a new invoice. How can I change it?Process to update incorrect invoice numbers, create a new invoice, or move charges.
If an order has been moved to "do not invoice" is there any way of moving the "do not invoice" status back?
I have set my order to "Ready to Invoice" by accident. How do i set the status back?
How can i delete a Draft Invoice/How can i cancel an existing Invoice?
FAQ - How do I approve a charge?This article looks at how to set up and approve charges on orders so they can be invoiced with customer approval
FAQ: How can I assign a cost to resources?This article looks at how to assign a cost to a specific resource, or group of resources as part of the standard cost calculations.
FAQ - Why is my invoice calculating VAT incorrectly.VAT can be calculated on total invoice or per charge line and rounded. This may impact the total VAT amount calculated.
FAQ - Automatically determine the Tax Type on an orderIs it possible to automatically set VAT on an order based on my shipment or customer?
FAQ - Order Invoice Group vs Charge Invoice GroupCharge invoice groups separate specific charges into distinct invoices (4 levels), enabling faster processing without delays from approvals.
FAQ - What do the dates on the invoices list mean?Qargo’s invoice list lets you toggle columns like Creation Date, Invoice Date (Issue Date), Accounting Export Date (formerly Posting Date), Due Date, and Booking Date — each reflecting a different…
FAQ: Why are my document changes not visible?In this article we describe how you can update PDF documents after editing information
FAQ - Bank Holiday Condition for Pricing SetupA quick-reference FAQ covering the Bank Holiday Condition for Pricing feature.