Search here for our most frequently asked questions and Quick "How To's" Guides
FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.
FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.
FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
FAQ - Automatically determine the Tax Type on an orderIs it possible to automatically set VAT on an order based on my shipment or customer?
FAQ: How can I assign a cost to resources?This article looks at how to assign a cost to a specific resource, or group of resources as part of the standard cost calculations.
FAQ - How do I approve a charge?This article looks at how to set up and approve charges on orders so they can be invoiced with customer approval
I can not deactivate a driver. The option is greyed out. What to do?
How can I retrigger a task?
My Map view has just disappeared, how can i make it visible again?
How can i delete a Draft Invoice/How can i cancel an existing Invoice?
I have set my order to "Ready to Invoice" by accident. How do i set the status back?
I have set my Trip to "delivered" by accident. How do I revert this back?
I can not cancel an outsourced order, what can i do?
How can I cancel orders in BULK?
If an order has been moved to "do not invoice" is there any way of moving the "do not invoice" status back?
What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.
FAQ: My invoice number is wrong, I want to create a new invoice. How can I change it?Process to update incorrect invoice numbers, create a new invoice, or move charges.
FAQ: How do I add / remove a depot stop from an order?
FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
FAQ - Why is my invoice calculating VAT incorrectly.VAT can be calculated on total invoice or per charge line and rounded. This may impact the total VAT amount calculated.