Q. What is the Ticket Portal, on the Help Page for? How do I use it?
A. The Ticket Portal is where you will find requests your company has made for new features or integrations.
This portal is for visibility and tracking requests only - you cannot submit requests here.
Please note that the feature request process has changed.
Admin Role+Other Roles: For any feature requests, we recommend reaching out to your company’s Super Admin(s).
They can then contact your Qargo Account Manager to ensure the request is properly reviewed and assessed..
Super Admins: please feel free to reach out directly to your Account Manager via success@qargo.com.
Your Account Managers will review your request and assess whether it can be logged in our system at an appropriate time.
Access to the portal is restricted to your account SuperAdmin User. If you have submitted a request, but cannot see the details, you will need to reach out internally first.
The portal can be found in the User Manual, accessed via our Support Centre.
SuperAdmin users can also access it directly from:
Ticket Statuses
A progress status will show on the ticket so you can see where in the process your request is. The statuses include:
Submitted. Request has been submitted, but is not yet started.
In progress. Request has been reviewed and work has begun on the request.
Done. Request has been completed.
Notification of status updates are provided.
It is possible to filter based on these statuses, therefore making it easy to see what any outstanding requests.
Ticket Details
Tickets are for visibility only and will show the following details:
Name of the feature request
Status of the request (Submitted / In Progess / Done)
Email of the user that will be notified
Ticket ID - Unique identifier of the request in our system.
Request type - Feature / Integration
Priority
NOTE: 'Send us a Message' or asking for status updates to your open requests via the ticket is not supported through the portal. Please contact your Account or Onboarding Manager if you have any questions regarding a request.