Q. What is the Ticket Portal, on the Help Page for? How do I use it?
A. The Ticket Portal is where you will find requests your company has made for new features or integrations.
This portal is for visibility and tracking requests only - you cannot submit requests here.
To submit a feature request, contact your Account Manager or contact our support team through the Chat Feature, selecting the 'new feature' option.
Access to the portal is restricted to your account SuperAdmin User. If you have submitted a request, but cannot see the details, you will need to reach out internally first.
The portal can be found in the User Manual, accessed via our Support Centre.
SuperAdmin users can also access it directly from:
Ticket Statuses
A progress status will show on the ticket so you can see where in the process your request is. The statuses include:
Submitted. Request has been submitted, but is not yet started.
In progress. Request has been reviewed and work has begun on the request.
Done. Request has been completed.
Notification of status updates are provided.
It is possible to filter based on these statuses, therefore making it easy to see what any outstanding requests.
Ticket Details
Tickets are for visibility only and will show the following details:
Name of the feature request
Status of the request (Submitted / In Progess / Done)
Email of the user that will be notified
Ticket ID - Unique identifier of the request in our system.
Request type - Feature / Integration
Priority
NOTE: 'Send us a Message' is not supported through the portal. Please contact your Account or Onboarding Manager if you have any questions regarding a request.