FAQ - General
Find general information on the platform.
By Arynne and 2 others3 authors22 articles
- FAQ - Logging into QargoThe commonly asked questions about logging in to Qargo are all here; The current login screen, first login for new users, automatic sign out, and troubleshooting.
- FAQ - Tickets PortalSuperAdmins can track feature requests via Ticket Portal; shows status and priority as VIEW ONLY. New requests submitted via support chat.
- FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.
- FAQ - Qargo API: Getting startedHow to get started with an integration request in Qargo that requires Integrations Onboarding Manager assistance to setup.
- FAQ - Qargo API: Available optionsQargo offers APIs for order entry/status, trip execution, master data sync & accounting across 3 roles: Tenant, Customer & Subcontractor.
- FAQ - [CMR Template] Is it possible to move the location of any information within the CMR, eg. increase the width of the item description section on the CMR
- FAQ - How does the QZ printer function work in Qargo?Qargo now supports direct printing! Configure local printers, set different printers for document types, print from lists/orders.
- FAQ - Qargo TerminologyComprehensive transport terminology covering Qargo TMS core terms: operations, intermodal ops, financial processes, and AI automation features.
- FAQ - Language, decimal separator and date formatHow to set your user language, decimal separator and the US date format in Qargo.
- FAQ - How can I handle splitting and merging orders or consignments in Qargo?
- FAQ - Why is my order not receiving a price in Qargo, and how can I resolve it?
- FAQ - Setting insurance limit values
- RATE CARD FAQ - Postcode based route charge calculation
- FAQ - Custom Export data limitsQargo limits exports to prevent timeouts. Larger reports generate in the backend, with emailed results within 10mins. Smaller reports generate as before and delivered in near real time.
- FAQ - How does Qargo handle stops management?Offering a flexible framework for managing stops within logistics routes and automating certain processes, such as delivery date calculations. When a driver arrives at a stop and it is in…
- FAQ - Exporting Contacts for Bulk UpdatesThis article explains how to use the new export functionality on the Contacts list view for seamless data backup and bulk updates via an output format optimised for direct re-import.
- FAQ - Why hasn't my record moved to the correct tab after a status update?After a recent update to the order list, records stay visible in their current tab after a status change. A manual refresh moves them to the correct tab.
- FAQ - How do I resolve errors and successfully assign orders or pallets to a trip using the Free Scan feature in the Cross Dock module of Qargo?The Cross Dock module offers a Free Scan feature to efficiently assign orders or pallets to trips. This article explains the scan validation system, how to configure it, how to…
- FAQ: Navigating Between Multiple Customer Portal Accounts
- FAQ - How can I access and troubleshoot audit history and change tracking in Qargo?
- FAQ - Install Qargo and system requirementsHow to install Qargo as a desktop app, and the minimum system requirements to run Qargo.
- FAQ - How do I know about the latest Qargo releases?Qargo ships new features and updates on a regular basis. Customers can see the latest details in the Feature Release articles, updated on a weekly basis. Updates are sent by…