FAQ - General
Find general information on the platform.
By Arynne and 2 others3 authors26 articles
FAQ - Why does my login screen look different?Qargo login refresh! Enter your email, click NEXT, then choose to log in with a link or password—simple and secure.
FAQ - Tickets PortalSuperAdmins can track feature requests via Ticket Portal; shows status and priority as VIEW ONLY. New requests submitted via support chat.
FAQ - Why is my Qargo email add-in not working?If email threads do not update or work as expected, this article will look at the email intelligence connection issues.
FAQ - Qargo API: Getting startedHow to get started with an integration request in Qargo that requires Integrations Onboarding Manager assistance to setup.
FAQ - Qargo API: Available optionsQargo offers APIs for order entry/status, trip execution, master data sync & accounting across 3 roles: Tenant, Customer & Subcontractor.
What are the basic system requirements to run Qargo?This article looks at the minimum system requirements to use Qargo, along with approximate data consumption, based on typical use.
FAQ - Help! Slow Performance!This article gives an overview of what a user can check if they are experiencing slow performance when using Qargo.
FAQ - [CMR Template] Is it possible to move the location of any information within the CMR, eg. increase the width of the item description section on the CMR
FAQ - Can I print documents directly from Qargo?Qargo now supports direct printing! Configure local printers, set different printers for document types, print from lists/orders.
FAQ - Qargo TerminologyComprehensive transport terminology covering Qargo TMS core terms: operations, intermodal ops, financial processes, and AI automation features.
FAQ - How to login as a new user.New to Qargo? Use the email link to set your password—valid 1hr & single use. Trouble logging in? Try logout link or reset password.
FAQ - What user languages are available?Qargo platform supports multiple languages. Users can set preferred language via profile settings.
FAQ - Automate User sign outSuper Admins can set max session duration in Qargo to auto-logout users after X days; users log in again with same credentials.
FAQ - How can I handle splitting and merging orders or consignments in Qargo?
FAQ - Why is my order not receiving a price in Qargo, and how can I resolve it?
FAQ - US date formatThis article outlines how the US date format is applied within Qargo
FAQ - Setting insurance limit values
FAQ - Updated Settings NavigationThis article explains how the Accounting and Organisation Settings now use a side menu for faster navigation.
FAQ - Customise and edit columns buttons are gone.
RATE CARD FAQ - Postcode based route charge calculation
FAQ - Custom Export data limitsQargo limits exports to prevent timeouts. Larger reports generate in the backend, with emailed results within 10mins. Smaller reports generate as before and delivered in near real time.
FAQ - How does Qargo handle stops management, including custom stops and date automation?
FAQ - Exporting Contacts for Bulk UpdatesThis article explains how to use the new export functionality on the Contacts list view for seamless data backup and bulk updates via an output format optimised for direct re-import.
FAQ - Why hasn't my record moved to the correct tab after a status update?After a recent update to the order list, records stay visible in their current tab after a status change. A manual refresh moves them to the correct tab.
FAQ - How do I resolve errors and successfully assign orders or pallets to a trip using the Free Scan feature in the Cross Dock module of Qargo?
FAQ: Navigating Between Multiple Customer Portal Accounts