How can I access and troubleshoot audit history and change tracking in Qargo?
Audit history and change tracking are essential features in Qargo that allow users to view and understand the historical data of trips and orders. This guide provides step-by-step instructions on accessing these logs and troubleshooting common issues.
Overview of Audit History and Change Tracking
Qargo offers tools to track changes and view historical data for both trips and orders. These features are accessible through specific sections of the platform and provide detailed logs of user actions.
Accessing Trip History
To check the history of a trip in Qargo:
Navigate to the Trips page on the web platform.
Use the search functionality on the Trips page (not the trip detail view) to locate the trip.
View the trip's history directly from the search results.
Note: Deeper technical logs are not visible in the user interface and require backend access by the Qargo team.
Accessing Order History
To view the history of an order and see who made changes:
Open the order in Qargo.
Navigate to the History section within the order details.
Review the chronological log of changes, which includes details of the actions performed and the users who performed them.
Troubleshooting Access Issues
If you encounter issues accessing the History log, follow these steps:
Ensure that the order page is fully opened in the detailed view.
The History section is only accessible when the full order detail page is open. If you are viewing a compact or partial panel, switch to the full view first.
This ensures that the History log is visible and accessible.
Limitations and Backend Access
While Qargo provides comprehensive audit history and change tracking features, some technical logs are not available in the user interface.
Audit history and change tracking in Qargo also have some limitations worth knowing:
Trip history is lost once a trip is unplanned or deleted. The audit log can only display entries for objects that still exist. Trips are deleted not only when a user unplans one, but also automatically during actions like merging orders onto a new trip or splitting/un-splitting a depot leg. Once a trip is deleted, its history entries can no longer be shown. If an order has been planned and unplanned across several trips, you'll see gaps in its history for every trip that no longer exists, with no way to trace who did what on it after the fact.
Deeper technical logs are not visible in the user interface and require backend access by the Qargo team.
For further assistance, contact Qargo support.