How to Troubleshoot and Use Free Scan to Assign Orders to Trips in Cross Dock

The Cross Dock module in the Qargo application offers a Free Scan feature to efficiently assign orders or pallets to trips. Below, we outline error troubleshooting steps, prerequisites, and the workflow execution to ensure a seamless experience.

Error Identification and Troubleshooting

Users may encounter the error message "could not find a leg still to plan" when using the Free Scan functionality. This error occurs when the system cannot properly identify an eligible order leg to assign to a trip. Below are some common causes that trigger this error:

Multiple eligible legs exist, or the depot role is set to NONE, preventing the system from determining the correct scan status.
The trip is not yet planned, does not exist, or does not include the relevant depot stop.
The depot location has not been selected, or a valid depot leg does not exist for the order at the depot.

To avoid this error, verify:

The order leg you intend to load is in "To Plan" status and has a valid depot leg created for the depot location.
The trip is in Planned status and includes the relevant depot stop in its route.
The depot role is correctly set so the system can determine the scan status.

If these conditions are met, the system should successfully assign the order or pallet to the desired trip.

Prerequisites for Assigning Orders or Pallets

Before performing the Free Scan workflow, ensure the following:

Order Requirements:

The order status must be set to "To Plan."
A depot leg must exist for the relevant depot location.

Trip Requirements:

The trip must be in Planned status.
The trip must include the correct depot stop in its route.

Depot Stop Configuration:

A depot stop is essential for the Free Scan functionality to associate an order leg with a trip. Follow these steps to add a depot stop:

Open the order and navigate to the Execution section.
Insert an intermediate stop between the collection and delivery points.
Mark this stop as a Depot Stop for the relevant depot.

A correctly configured depot stop ensures that the depot leg is properly recognized by the system during the workflow.

Workflow Execution: Assigning Pallets to a Trip

Follow these steps to successfully assign pallets to a trip using the Free Scan feature in the Qargo Mobile app:

Open the Cross Dock module in the Qargo Mobile app.
Use the scanner to scan the vehicle loading sheet barcode or manually enter the trip number to bring up trip details.
Begin scanning pallets one at a time.
When prompted with a message stating that the pallet isn’t planned to this trip yet, confirm to load the pallet.
Verify successful assignment by ensuring the pallet shows a dark green checkmark, indicating it is loaded and assigned to the trip.

Performing these steps ensures that pallets are correctly loaded and tracked within the trip context.

Summary

By verifying all prerequisites, correctly configuring depot stops, and following the workflow steps, you can smoothly assign orders or pallets to trips using the Free Scan feature in the Cross Dock module of the Qargo app. If issues persist, revisit the error troubleshooting section to ensure no critical requirements have been overlooked.

FAQ - How do I resolve errors and successfully assign orders or pallets to a trip using the Free Scan feature in the Cross Dock module of Qargo?