Why is my order not receiving a price in Qargo, and how can I resolve it?
Orders in Qargo may not receive a price for various reasons, often related to configuration issues in rate cards or price lists. Below are common causes and step-by-step solutions for troubleshooting these pricing issues.
Common Causes of Pricing Errors
1. Validity Dates on Price Lists
Each price list in Qargo has validity dates. If the order's date falls outside the validity period of the assigned price list, pricing will not be applied.
2. Mismatched Stop Configurations
Rate cards define conditions for the number of stops (e.g., collections and deliveries). Orders that deviate from these conditions (e.g., containing more stops than allowed) will not receive a price.
3. Missing or Incorrect Locations in Price Lists
If the stops in your order use postal codes or locations not configured in the price list, pricing will fail. This also applies if the zones associated with your rate cards don't include the required areas.
Steps to Resolve Pricing Errors
1. Verify and Update Validity Dates
Check the validity period of the assigned price list.
If the price list has expired, either update its validity range or assign a new price list with current dates to the order.
After adjustments, recalculate the price from the order using the "Recalculate Price" option.
2. Adjust Stop Configuration
Compare your order's stop configuration (number and type of stops) with the conditions in the rate card.
If mismatches are found, either: - Modify the rate card to accommodate the stops, OR - Adjust the stop details in the order to align with the rate card.
Recalculate the price to apply the updated conditions(System only calculates orders creted within 1 month range that are not yet invoiced).
3. Update Locations and Zones in the Price List
Edit the price list to include the required postal codes, areas, or zones.
Ensure the rate card's zone setup maps correctly to the zones in your order (e.g., add missing zones).
Save the changes and recalculate the affected orders.
Notes
To ensure consistent pricing:
Regularly review and update price lists and rate cards to match your typical order configurations.
Verify order details (locations, stops, dates) before assigning price lists for enhanced accuracy.
Related Topics
Recalculate Prices for Orders in Qargo
By systematically verifying your configurations and recalculating pricing, you can resolve most pricing errors in Qargo.