The Qargo Customer Portal is designed to be a personalised tool for efficient order management and tracking. Seamless order integration and updated order status, gives clear visibility of trip progression.
Take a moment to watch our training video to get the most out of this tool.
Accessing the Portal
Once a carrier has activated the portal, a one-time email is generated with a link to the Qargo LogIn page.
Enter email and click 'Send Login link'. The user will receive an email with a secure link to login.
A passwords can also be used if preferred.
Navigating the Portal
Once logged in there are 3 tabs:
Dashboards (1st tab users will see)
Orders
Locations
Dashboards
Dashboard feature provides a quick overview, organised by day; of order statuses, delivery numbers, and performance metrics.
Visual aids and filters available for analysing delivery and collection statuses, time spent per stop, and other operational insights.
Order panel showing all orders for the day, in their current status.
Orders
Use the Order List page to view all orders, or grouped by status.
Tabs sort orders based on their Order status, including:
To Plan
Planned
In Transit
Delivered
Invoiced
Cancelled.
The 'Execution Status' column will display the status of the most recent consignment on the trip.
Display at the stop level (ie: Route to delivery)
Will show invoice status details here as the order is processed.
Filter and sort orders by status, order number, and other criteria for customised viewing.
Customisable display options to include or exclude specific order details.
Filter orders by date or ID for targeted information.
Ability to adjust visible columns and tailor the interface to user preferences via “edit columns” option.
Create an order
An easy order creation process to seamlessly integrate orders, eliminates additional steps to send order details and double data entry.
Simple click to create an order and complete the required information.
Attach order confirmation and use the integrated scanning to add order details even quicker.
Pro Tip: Your carrier can create order defaults if order data is consistently the same, ie: Collection or Delivery locations are always the same. This information will automatically be filled in when building a new order.
Order Details Explained
Order Number & colour-coded order status. This will update as the order progresses.
General Information. This may vary depending on the transport services. If details are required, a red outline may show with a warning that the order cannot be saved without this being completed.
If available, order documents can be attached. Select from the appropriate document type from the drop down and upload.
Uploaded documents can be previewed using the eye icon.
Use the download icon to download documents
Consignment details will include stop details (Collect / Delivery) and cargo information, include dimensional details, quantities and packaging types.
Barcodes will be shown (if available) based on the number generated.
Click the clock icon to view the pallet tracking history. As the pallet is progressed through the trip, each update will be shown in the history panel for that specific barcode.
Pallet labels (if available) can be printed from the preview page.
Click the eye icon to view the file.
Click the download icon to download the file.
Locations
Stop locations are consolidated in one location. Easy to add directly from order entry if required, and using Google search to make quick and efficient additions.
Click 'Create location' to add new stop details.
Location data includes:
Adjustable map location
Opening hours
Pre-filled details by stop
Orders associated to location