Q: Can I print documents directly from Qargo? Every time I need to print a document, it will download to my computer and I have to print from there. Is it possible to print directly from the platform?
A: Printing directly from the Qargo platform is now possible! This new feature allows for local printers to be configured within the Qargo Platform. Multiple printers can be added, and it is possible to set different printers for different document types.
For instance, if there is a local printer in the accounts office, it can be configured for documents that need to be printed for accounts. Whereas, documents required for the planning office can be set to print on the local printer to that office. Specifying local printers for the individual documents ensure convenience and efficiency for users - no more having to track down printed documents across the business!
Configuration
š Configuration of printers is at the user level, allowing individuals to set the printer most convenient for their needs.
Step 1: Download & Install QZ Tray
QZ Tray is an application used to print from web browsers to local printers, and is required to configure printing in Qargo.
Use THIS LINK to download
Step 2: Add printer configuration
Navigate to CONFIGURATION > Documents > āPrinter Configurationā
Allow access to connect Qargo with QZ Tray in the pop-up.
Click āRemember this decisionā and click āAllowā
Step 3: Add / Modify Printers
REQUIRED - Edit the default printer, click the Edit Icon to open the configuration screen.
From the 'Printer' field, select a printer as default.
Modify default number of copies printed and printing properties (colour / grey scale) to suit preference.
Click SAVE.
To Add and configure a printer for specific documents, Click āAdd printer configurationā
Select a local printer for a specific document or set of documents.
From 'Document type overrides' select the documents associated to the specified printer. Multiple document types can be selected.
Remove printer configuration
A āremove all printer configurationsā button has been added to allow users to reset the printer configurations.
ā¼ļø Using this function will remove ALL configured printers.
Printing documents
From various LIST VIEW pages, select the āPRINTā option and the document types to print (already existed)
Instead of only downloading the documents selected, users can specify if they want to download or print directly to the configured printers.
A quick action on the order list page to print the task documents is now available:
š If no printer is configured printer icon will not appear, and it will show the skip task icon instead.
In order details, a new print icon has been added. When using the print button, the document will immediately be printed.
When using the execute task button, the document will only be downloaded.
š If no printer is configured in the printer configuration, this printer icon will not appear.
Once the task has been executed and the user tries to re-trigger it there are 2 options:
Re-trigger: the document will simply be generated again and downloaded without printing.
Re-trigger + print: the document will be regenerated and re-printed.
Troubleshooting
If youāre having trouble printing documents, there are a few things you can check to resolve the issue:
Do you have the QZ client installed?
Is the QZ client running?
Make sure to have it selected so it starts on startup of your computer.
Did you allow Qargo to connect to QZ?
Is there a setting set to permanently 'block'?
You can undo the block by going into clicking the QZ menu bar icon ā advanced ā site manager and removing the Qargo entry
Is your printer online?
Qargo does not track printing statuses. You can check if your printer is online by opening the print queue on your computer:
Do you have the printer you want to add to Qargo added to your OS? In order to add a printer to Qargo, it needs to be registered by the OS
Is the default printer configured and specified?
After downloading and install QZ Tray, Step 3 of the configuration, to EDIT the default printer is required.
From the Configuration > Documents> Printer Configuration go to the 'Printer Configurations' panel and if no printer is showing, click the Edit icon and add the printer from the dropdown. Click SAVE.
