Q. I'm using the Qargo application, logged in directly via a browser but performance is very slow. It's taking a long time for pages to load and/or functions to complete. What is wrong?
Performance lags are frustrating, annoying and cost time and patience! When they happen it can feel like everything is taking FOREVER to work. Reporting these incidents is important to understanding overall performance and ensuring a continuous improvement to the customer experience.
While it is essential to report performance issues to improve the platform, some issues can be resolved by users themselves through basic troubleshooting steps such as checking their internet connection, clearing browser cache, or ensuring their browser is up-to-date.
To allow us to investigate and respond quicker, please provide the following information when reporting any performance issues.
(Before reaching out, you may also want to try a few basic troubleshooting steps. Check if your internet connection is stable, clear your web browser's cache, and ensure it is updated to the latest version. Logging out and back in can also refresh your session and resolve temporary issues.)
Is it the internet connection? (Pretty obvious, but necessary to rule out anything outside the scope of the application itself.)
A quick check of another website, confirm they operate with no performance issues; for instance a YouTube video loads and plays with no issues.
Is it when navigating to a page, the page takes too long to load? Providing both the main menu, along with any other submenus or areas that are being loaded can be very useful.
Which page are you loading? For instance, is it the Planning screen and the Planning Board isn't loading? Navigating to Invoices/Trips to bill? Navigating to Orders, loading the Orders list - Tab: All, etc.
Is it when performing a function, like searching or saving something? Providing a little context to what functions were being executed can provide helpful insights.
Which page were you on? Can you provide the Menu/submenu (ie: Orders/Orders)
What function was being completed / saved? For instance: Planning / Dragging Or-1234 to the plan board, Orders/Orders-Saving a new order.
Additionally, during specific issues such as slow search functionality, sluggish trip sheet generation, or lagging planning views, users are advised to try logging out and back in or using a device with greater processing power to alleviate these issues.
Providing any of the above information will help our teams expedite a review as soon as we receive the report. We can then reach out if any further information is required.
If the provided troubleshooting steps do not solve the issue or if the problem affects multiple users, it is recommended to escalate by providing the detailed information outlined above to support.