Q. I'm using the Qargo application, logged in directly via a browser but performance is very slow. It's taking a long time for pages to load and/or functions to complete. What is wrong?
Performance lags are frustrating, annoying and cost time and patience! When they happen it can feel like everything is taking FOREVER to work. Reporting these incidents is important to understanding overall performance and ensuring a continuous improvement to the customer experience.
To allow us to investigate and respond quicker, please provide the following information when reporting any performance issues.
Is it the internet connection? (Pretty obvious, but necessary to rule out anything outside the scope of the application itself.)
A quick check of another website, confirm they operate with no performance issues; for instance a YouTube video loads and plays with no issues.
Is it when navigating to a page, the page takes too long to load? Providing both the main menu, along with any other submenus or areas that are being loaded can be very useful.
Which page are you loading? For instance, is it the Planning screen and the Planning Board isn't loading? Navigating to Invoices/Trips to bill? Navigating to Orders, loading the Orders list - Tab: All, etc.
Is it when performing a function, like searching or saving something? Providing a little context to what functions were being executed can provide helpful insights.
Which page were you on? Can you provide the Menu/submenu (ie: Orders/Orders)
What function was being completed / saved? For instance: Planning / Dragging Or-1234 to the plan board, Orders/Orders-Saving a new order.
Providing any of the above information will help our teams expedite a review as soon as we receive the report. We can then reach out if any further information is required.