FAQ - Operations
Questions related to all aspects of operational functions, including resources and planning.
By Arynne and 2 others3 authors19 articles
- FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.
- FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
- FAQ - Retrigger tasks and dispatchesHow to retrigger a task (for example to regenerate a document), and when Qargo retriggers a dispatch automatically when information changes.
- FAQ - How do I add / remove a depot stop from an order?
- FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.
- FAQ - Does Qargo have a WhatsApp integration for drivers?
- FAQ - Using temperature settings in QargoQargo supports refrigerated transport with temp setpoints, multi-zone tracking & live monitoring via selected integration partners.
- FAQ - Driver Breaks, Rest & Drive Time VisibilityQargo lets you view driver breaks, rests & drive times via Transics and Trimble, with Samsara support coming soon.
- FAQ - Why can’t I cancel my order (the option is greyed out)?In this article we have a look at how you can cancel an invoice when the option is greyed out
- FAQ: My Location Pre-fills Are Not Pulling ThroughLocation pre-fills (notes, duration, extras) may not apply automatically. Manually update or use bulk “Update Stop Activities.” Contact Qargo Support if unresolved.
- FAQ - Viewing planned vs actual times for a trip
- FAQ - How can I troubleshoot and configure subcontractor profiles, labels, and pricing in Qargo?
- FAQ - Changing Transport Service on a Saved OrderTransport Service cannot be edited after saving; it's locked to prevent data conflicts. To fix, recreate via Create Similar Order, switch transport service, save, then cancel the original (only if…
- FAQ - Trailer Number Not Carried Over After Drop
- FAQ - Can I use chargeable weight as an exception for splitting revenue on a transport service?Qargo lets you use chargeable weight for transport service revenue split overrides, enabling accurate shipment pricing based on the higher of gross or volumetric weight when configuring split rules.
- FAQ - How to handle failed deliveries and stops in Qargo?
- FAQ - Can cancelled trips be restored in Qargo?
- FAQ - What is the retention policy for Proof of Delivery (POD) documents in Qargo?
- FAQ - Can I set a start and/or end location for resources?