FAQ - Operations
Questions related to all aspects of operational functions, including resources and planning.
By Duygu and 3 others4 authors28 articles
- FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.
- FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
- I can not deactivate a driver. The option is greyed out. What to do?
- Vehicle registration number/plate number of vehicle is not displayed at the side of the driver, how do i make it visible?
- FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
- FAQ - How can I retrigger a task?
- My Map view has just disappeared, how can i make it visible again?
- I have set my Trip to "delivered" by accident. How do I revert this back?
- FAQ: How do I add / remove a depot stop from an order?
- I can not cancel an outsourced order, what can i do?
- How can I cancel orders in BULK?
- FAQ - Date Range ChangedOn the Orders and Trips list view, the date selector allows users flexibility to customise date range to view (up to 1 year).
- FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.
- FAQ - Does Qargo have a WhatsApp integration for drivers?
- FAQ - Using temperature settings in QargoQargo supports refrigerated transport with temp setpoints, multi-zone tracking & live monitoring via selected integration partners.
- FAQ - Driver Breaks, Rest & Drive Time VisibilityQargo lets you view driver breaks, rests & drive times via Transics and Trimble, with Samsara support coming soon.
- FAQ – Can I attach files (e.g. terms and conditions) to a transportation order?In this article we show how you can add a document to your order
- FAQ: Why can’t I cancel my order (the option is greyed out)?In this article we have a look at how you can cancel an invoice when the option is greyed out
- FAQ: My Location Pre-fills Are Not Pulling ThroughLocation pre-fills (notes, duration, extras) may not apply automatically. Manually update or use bulk “Update Stop Activities.” Contact Qargo Support if unresolved.
- FAQ - Viewing planned vs actual times for a trip
- FAQ - How can I troubleshoot and configure subcontractor profiles, labels, and pricing in Qargo?
- FAQ: Changing Transport Service on a Saved OrderTransport Service cannot be edited after saving; it's locked to prevent data conflicts. To fix, recreate via Create Similar Order, switch transport service, save, then cancel the original (only if…
- FAQ: Trailer Number Not Carried Over After Drop
- FAQ - Can I use chargeable weight as an exception for splitting revenue on a transport service?Qargo lets you use chargeable weight for transport service revenue split overrides, enabling accurate shipment pricing based on the higher of gross or volumetric weight when configuring split rules.
- FAQ - How to handle failed deliveries and stops in Qargo?
- FAQ - Can cancelled trips be restored in Qargo?
- FAQ - What is the retention policy for Proof of Delivery (POD) documents in Qargo?
- FAQ - Can I set a start and/or end location for resources?