FAQ - Operations
Questions related to all aspects of operational functions, including resources and planning.
By Duygu and 3 others4 authors28 articles
FAQ - User Role Permission and VisibilityOperational user roles may have restricted visibility to some menus. Read-only access for this can be added in User Settings.
FAQ - Enter Resource ID in Driver AppAs part of the workflow, the driver is able to enter the Trailer or Container ID used for a specific order or trip.
I can not deactivate a driver. The option is greyed out. What to do?
Vehicle registration number/plate number of vehicle is not displayed at the side of the driver, how do i make it visible?
FAQ - When do we Retrigger a dispatch?This article gives an overview of what happens when information on a trip is updated, who is informed and how.
FAQ - How can I retrigger a task?
My Map view has just disappeared, how can i make it visible again?
I have set my Trip to "delivered" by accident. How do I revert this back?
FAQ: How do I add / remove a depot stop from an order?
I can not cancel an outsourced order, what can i do?
How can I cancel orders in BULK?
FAQ - Date Range ChangedOn the Orders and Trips list view, the date selector allows users flexibility to customise date range to view (up to 1 year).
FAQ - Resolving errors.System validation errors now include direct links to problem objects. Click "show more details" then object tags to open new tabs.
FAQ - Does Qargo have a WhatsApp integration for drivers?
FAQ - Using temperature settings in QargoQargo supports refrigerated transport with temp setpoints, multi-zone tracking & live monitoring via selected integration partners.
FAQ - Driver Breaks, Rest & Drive Time VisibilityQargo lets you view driver breaks, rests & drive times via Transics and Trimble, with Samsara support coming soon.
FAQ – Can I attach files (e.g. terms and conditions) to a transportation order?In this article we show how you can add a document to your order
FAQ: Why can’t I cancel my order (the option is greyed out)?In this article we have a look at how you can cancel an invoice when the option is greyed out
FAQ: My Location Pre-fills Are Not Pulling ThroughLocation pre-fills (notes, duration, extras) may not apply automatically. Manually update or use bulk “Update Stop Activities.” Contact Qargo Support if unresolved.
FAQ - Viewing planned vs actual times for a trip
FAQ - How can I troubleshoot and configure subcontractor profiles, labels, and pricing in Qargo?
FAQ: Changing Transport Service on a Saved OrderTransport Service cannot be edited after saving; it's locked to prevent data conflicts. To fix, recreate via Create Similar Order, switch transport service, save, then cancel the original (only if…
FAQ: Trailer Number Not Carried Over After Drop
FAQ - Can I use chargeable weight as an exception for splitting revenue on a transport service?Qargo lets you use chargeable weight for transport service revenue split overrides, enabling accurate shipment pricing based on the higher of gross or volumetric weight when configuring split rules.
FAQ - How to handle failed deliveries and stops in Qargo?
FAQ - Can cancelled trips be restored in Qargo?
FAQ - What is the retention policy for Proof of Delivery (POD) documents in Qargo?
FAQ - Can I set a start and/or end location for resources?