Summary
Your location prefills (e.g., notes, duration, or extras) are not appearing when creating or updating an order. When orders are created in the UI or via import/EDI, and the location is changed to another one that should have pre-filled data, the system does not automatically reapply the default extras or pre-fills.
Symptoms
Location-based extras or default values (notes, duration, etc.) are missing after order creation.
Expected pre-filled data is not automatically applied when a location changes.
Extras appear to be configured but do not show on stops.
Changes to location configuration do not affect previously created orders.
Root Cause
The system does not currently reapply location default pre-fills when:
An order is created or updated through the UI, order import, or EDI, and the location changes after initial creation.
Extras are configured incorrectly in the exception list of the location settings.
Extras are added to the location after the order was created (changes only apply to new orders).
Troubleshooting Steps
1. Check if the Extra Is Correctly Configured
Ensure the extra is assigned to the correct activity type in the location setup.
For example:
If it’s a container export order, ensure the extra is configured under
“Collect (Export (collect only))” in the location’s exception list.If the extra field is empty in that activity type, it will not be applied automatically.
2. Verify When the Extra Was Added
If you added the extra after the order was created, it will not retroactively apply.
Location default changes only apply to newly created orders.
Existing orders must be manually updated.
3. Apply Workarounds
You can manually apply the missing extras using one of the following methods:
Method | Description | Notes |
Quick Action: “Update Stop Activities” | Apply extras in bulk across stops. | Available only if configuration allows updates for all stop types. |
Manual Update | Add the extras individually at each stop. | Best for smaller batches or specific exceptions. |
Temporary Location Change | Change the location in the order to another one → Save → switch back to the correct location → Save again. | This may force the system to refresh pre-fills. |
Example:
Location Configuration Exception Setup
Resolution
Currently, there is no automatic fix. You must use one of the manual or bulk update options listed above.
Need More Help?
If the issue persists after following the above steps, please contact Qargo Support with the following details:
Order reference number(s)
Screenshots of your location configuration
Steps you’ve already taken to troubleshoot
💬 Our support team will help verify your configuration and apply any necessary corrections.