Summary
What is a Neutral CMR?
A Neutral CMR is a pre-filled CMR document where either the pickup or the delivery location is replaced by the customer's billing address, hiding the real location from the recipient of that document.
Why use it?
Transport companies sometimes use subcontractors to carry out part of a journey. In those cases, the subcontractor should not know the real pickup or delivery location - for example, to protect a commercial or supplier relationship. The Neutral CMR makes it possible to generate compliant transport paperwork without exposing sensitive location data.
How does it work?
The Neutral CMR field is enabled in CONFIGURATION → Additional Fields → Order, which adds a dropdown to every order.
When creating or editing an order, the location to mask is selected.
When a pre-filled CMR is generated for that order, the selected location is automatically replaced by the customer's billing address.
Two separate CMRs are typically generated: one for the leg from the real pickup to the masked point, and one from the masked point to the real delivery.
Terminology
Term | Definition |
Neutral CMR | A CMR document in which either the pickup or delivery location has been replaced by the customer's billing address to hide it from the document recipient. |
CMR | Convention on the Contract for the International Carriage of Goods by Road. The standard consignment note used in Europe for road transport. |
Mask Pickup Location | A Neutral CMR option that hides the actual pickup address and replaces it with the customer's billing address on the generated CMR. |
Mask Delivery Location | A Neutral CMR option that hides the actual delivery address and replaces it with the customer's billing address on the generated CMR. |
Customer billing address | The invoicing address linked to the customer record in Qargo. This address is shown in place of the masked location on the CMR. |
Additional Fields | A configuration section in Qargo where optional order-level fields — such as Neutral CMR — can be enabled or disabled. |
Configuration
Before the Neutral CMR option appears on orders, the field must be activated in the configuration module.
1. NAVIGATE to CONFIGURATION → Additional Fields → Order.
2. LOCATE the Neutral CMR field in the list of available order fields.
3. ENABLE the field by toggling it on.
4. SAVE the configuration.
Once enabled, a Neutral CMR dropdown will appear on all order creation and edit forms.
Using the Neutral CMR on an Order
Setting the Neutral CMR type
When creating or editing an order, the Neutral CMR dropdown is visible in the order details.
1. OPEN the order to be created or edited.
2. LOCATE the Neutral CMR dropdown field.
3. SELECT the appropriate option:
No Neutral CMR: no location masking is applied; the CMR will show the actual pickup and delivery addresses.
Mask Pickup Location: the actual pickup address is replaced by the customer's billing address on the generated CMR.
Mask Delivery Location: the actual delivery address is replaced by the customer's billing address on the generated CMR.
4. SAVE the order.
Generating the two CMR documents
When a Neutral CMR type is set, two separate CMR documents should be generated for the transport:
1. CMR 1 - From the real pickup location to a neutral (masked) handover point.
2. CMR 2 - From the neutral handover point to the real delivery location.
This ensures that the subcontractor handling one leg of the journey only has access to the addresses relevant to their segment, without exposure to the full origin-to-destination route.
GENERATE the pre-filled CMR documents via the Documents section of the order or trip page, as with a standard CMR.
📚 The address that replaces the masked location is always the customer's billing address as configured on the customer record in Qargo. This address cannot be customised per order at this time.
Troubleshooting
Issue | Solution |
The Neutral CMR dropdown does not appear on orders | Confirm that the Neutral CMR field has been enabled under Configuration → Additional Fields → Order. Changes take effect immediately once saved. |
The generated CMR still shows the real address despite setting a Neutral CMR type | Verify the CMR type was saved on the order before generating the document. If the document was generated before the type was set, regenerate the CMR. |
The masked address shown is incorrect | The address displayed is the customer's billing address from the customer record. Update the billing address on the customer page if needed, then regenerate the CMR. |
It is unclear which of the two generated CMRs masks which location | The two documents will have the same filename format. Check the content of each to identify which leg each covers. |
The Neutral CMR option needs to be set on every order individually | This is the current behaviour — the setting is order-level only. Setting a default per customer is a known feature request and is not yet available. |