When creating a new order, there is an option to manually enter a 'Time Window' for the particular stop activity. Time Windows can be configured or modified in Configuration, so that the times will automatically be applied once the window is selected.
The selected time window shown determines the 'START / END TIME', when the stop activity can 'Start'. For example if planning the trip with the time window set to start at 6am and end at 8am, collection can begin at any time from 6am up to and including 8am.
You can enforce the time window, meaning that that order can only be scheduled within the time window. When you indicate a time window and enforce it, a violation will be displayed when that order is planned outside of that time window.
If the 1st stop is NOT enforced and planned AFTER a stop with an enforced time window, the trip will be planned outside of the enforced time window. The trip will show a VIOLATION in red or orange for the affected stop.
You can also change the time slot when you create an order.
A 'stop duration' is the time period between when a vehicle arrives at and departs from a stop location. It represents how long it takes to complete the activities at that stop, such as loading, unloading, or other tasks. The duration can be determined in several ways:
Based on location configuration
Based on the type of stop activity being performed
Manually overridden for specific stops
For stops at the same location, the system typically uses the maximum duration among all stops at that location unless there are specific overrides.
To configure Stop Durations navigate to CONFIGURATION > Order Input: Collect & Delivery options. Select the stop activity and the duration will display to the right. Update and SAVE.
Stop duration times are used in optimisation and calculating ETA's for a trip. They do not take into consideration any particular times entered in the Time Window.