Skip to main content

FAQ - Why can’t I cancel my order (the option is greyed out)?

In this article we have a look at how you can cancel an invoice when the option is greyed out

A
Written by Alexander Forret

Q. Why can’t I cancel my order? The cancel option is greyed out and I can't click it.

A. Don’t worry—this usually happens for a good reason. Here are the two most common ones.

1. The order is set to "Ready to Invoice"

Once an order is flagged as Ready to Invoice, cancellation is locked to avoid mistakes. The fix is simple: Reset the Ready to Invoice task and the Cancel order option will light up again.

  • Open the order details page.

  • In the list of order tasks, find the task Ready to Invoice.

  • Reset this task.

  • Once reset, the Cancel order button will become available again.

2. The order was outsourced to you by another tenant

Orders outsourced from another tenant can’t be cancelled on your side. The tenant that submitted the order controls it.

  1. Contact the submitting (outsourcing) tenant.

  2. Ask them to remove the resource allocation from the trip, or to delete the trip.

  3. Once the allocation is removed, the order can be cancelled.

Resource allocation on the trip

Related Articles
Did this answer your question?