Important Note: This feature only affects users who can access the Qargo web app. It does not apply to users of the Customer Portal or Subcontractor Portal.
Q. As part of my system security, I want to be able to set a limit for how long users are able to stay logged into their account. Is it possible to 'force' users to log back into the platform after a certain amount of time?
A. Yes! It is possible to configure a maximum session duration in your account. As a Super Admin user, you are able to configure organisation settings to include a session duration threshold. This simply means there is a maximum number of days users are able to stay logged into the platform, before the system will automatically log out the user. When the user next loads the Qargo platform, they will be redirected to the main login screen.
Configuration
Navigate to CONFIGURATION > Organisation Settings
In the General Panel, locate the field 'Maximum session duration'
Enter the maximum number of days users are able to remain logged in
Click SAVE.
How it works
Once the number of days have been added and saved the user will have that amount of time (number of days) before being logged out.
The system will calculate this based on the last logged in time for the user
Once the maximum threshold has been exceeded, the user will be logged out of the system and redirected back to the main log in screen.
The user logs in as per their preferred method (email/password or secure link)
📚 Setting this function is only available to Super Admin Users.
Logging out the user DOES NOT force a password change. All the users previous log in credentials remain the same.
Logging out the user WILL NOT change or remove any Custom Saved views (orders, stops, trips) created by the user, providing they have been saved in the system.