Q. I want the Qargo Driver App to ask drivers questions such as "take load picture" or "ask for pallet count". Is it possible to give the driver specific instructions to enter required information at a stop? How do I change what the driver gets to see and respond to in the app?
A. Yes! By using the TASK workflow drivers can be directed to enter specific stop information or details via the Qargo Mobile app. To include custom questions or instructions for the driver, you need to create a Question path in the Trip Workflow. The steps are simple but note that you need the super admin or admin role to set them up.
Steps to set up a Question path:
Go to CONFIGURATION > TASKS.
Navigate to Trips and select the point in the workflow where you want the questions to appear.
Add the desired questions, for example:
Request a load picture
Ask for pallet count
Use the toggle to choose whether the response is required or if the driver can skip it.
Once the task is created, any new order assigned to the driver will include these questions in the workflow.
‼️ Make sure the Question path matches the company’s workflow so drivers see the questions at the right point in the process.
Click the link below to learn more about Tasks
Good-level questions on stops with multiple goods lines
Q. When a stop has several goods lines, can drivers answer good-level questions for each line separately?
A. Yes. Good-level questions now generate one question per goods line, so each line is answered individually and the answer syncs back to the correct line.
A good-level question (for example a pallet count, a pallet swap, or a packaging update) previously appeared only once per stop and was always tied to the first goods line. On a stop with several goods lines, the driver's answer overwrote only the first line, leaving the other lines with their original planned quantities and producing incorrect order totals.
Now, for every good-level question the question path generates one separate question per goods line on the stop.
Each question is labelled with a goods identifier (a combination of packaging type, product type, goods description, and quantity), so the driver can tell which line the question refers to. The answer is written back to that specific goods line.
How drivers answer per goods line
OPEN the stop in the Qargo Mobile app or the subcontractor portal and start the question path.
REVIEW each good-level question. On a stop with multiple goods lines, one question appears per line, each labelled with its goods identifier.
ENTER the value (pallet count, pallet swap, or packaging update) for each goods line.
CONFIRM the answers. Each value syncs back to the goods line it belongs to, identified by that line's row ID.
Stops with a single goods line are unchanged: one question appears, with the same wording as before. No configuration is required, as good-level questions already in use automatically fan out per goods line.
📚 The same behaviour applies to the Trimble board computer question path: each goods line receives its own question, and the answer is synced to the matching line.
‼️ Goods identifiers combine packaging type, product type, description, and quantity. When goods lines are identical (for example identical lines imported through an integration), the labels can look the same even though each question still maps to a distinct goods line.
For older mobile clients, or integrations that do not send a goods identifier, the question path falls back to the previous behaviour and writes the answer to the first goods line.