Screenshot suggestions:
Edit Price page in Rates → Rate card customers showing the new Fixed customer field in the General Info block.
Currency mismatch validation error shown after attempting to save a fixed customer with a different currency.
Order detail revenue section displaying a charge routed to a fixed customer alongside other charges that remain on the order's main customer.
Invoices → Orders to invoice list showing an order with charges split across two customers, kept in the list until each customer has been invoiced.
Summary
What is the Fixed customer field?
A new optional field on each charge inside a revenue price list. When set, every charge calculated from that price list line is automatically invoiced to the selected customer instead of the order's main customer.
Why was it introduced?
Some transport setups require specific charges on an order to be invoiced to a different legal entity. Typical examples are a sister entity within the same group, a holding company, or a different brand entity within a multi-brand organisation. Without this field, planners had to manually reassign the customer on every affected charge after the order was calculated.
How does it work?
The field is configured at the charge level on a revenue price list. Once saved, all newly calculated charges from that line carry the fixed customer through to the order's revenue view. When the order is invoiced, charges destined for different customers are split into separate invoices automatically, using the existing per-customer invoice creation behaviour.
Prerequisites
A revenue price list must exist and be linked to the relevant customer. See Charge Template - Configuration for rate cards for setup guidance.
The target fixed customer must already be configured as a customer in Qargo with a currency matching the price list's currency.
Use Cases
Surcharge routed to a separate group entity. A transport company runs orders for a large retail customer and delivers to specific addresses. A handling surcharge linked to certain delivery addresses must be invoiced to the transport company's logistics entity rather than the retail customer. Setting the surcharge's Fixed customer to the logistics entity routes the surcharge automatically while transport and fuel charges continue to invoice to the retail customer.
Brand orders with per-product legal entities. A fashion logistics provider serves a single brand customer that has multiple legal entities across countries. Each product bundle on the order must be invoiced to its respective legal entity. Each product-specific charge on the price list is given a Fixed customer matching the correct legal entity, producing one invoice per legal entity from a single order.
Cross-entity cost recovery between sister companies. A specific charge on an order needs to be invoiced internally to a sister company within the same group for accounting purposes. The charge's Fixed customer is set to the sister company, keeping the rest of the order on the main customer.
Terminology
Term | Definition |
Charge | An individual line on a price list that calculates an amount on an order (for example transport, surcharges, or fixed prices). |
Charge master | Configured charge on a price list that defines a charge's name, code, VAT, calculation rules and now its fixed customer. |
Fixed customer | The customer designated on a charge to receive the invoice for that charge, overriding the order's main customer. |
Revenue price list | A price list used to calculate income on customer orders. Cost price lists (subcontractor or intermodal) are not in scope for this feature. |
Charge instance | A calculated charge that lives on an individual order, produced from a charge master line. |
Configuring a Fixed Customer on a Charge
Open the price list
NAVIGATE to RATES → Rate card customers.
SELECT the revenue price list that contains the charge to be configured.
OPEN the Edit Price page for the relevant charge by clicking the pencil icon next to it.
Set the Fixed customer field
LOCATE the Fixed customer field in the General Info block
OPEN the customer picker. The dropdown shows only customers whose currency matches the price list's currency.
SELECT the customer that should receive the invoice for this charge.
SAVE the charge.
📚 The customer picker filters by currency to prevent mismatches between the price list and the receiving customer. Save is blocked with a validation error if the currencies do not align, and the message names both currencies involved.
🧰 The Fixed customer field is optional. When left empty, the charge keeps its default behaviour and invoices to the order's main customer.
Remove or change a Fixed customer
OPEN the Edit Price page for the affected charge.
CLEAR the Fixed customer field to revert to the default behaviour, or SELECT a different customer with a matching currency to redirect future charges.
SAVE the change.
‼️ Existing charges that were already calculated on orders keep their original customer. The new Fixed customer value only applies to charges calculated after the change. There is no automatic backfill of historical charges.
How Fixed Customers Appear on Orders and Invoices
Order revenue view
Charges originating from a price list line with a Fixed customer set display that customer in the existing customer column of the order's revenue table.
Other charges on the same order continue to show the order's main customer.
Manual overrides on an individual charge instance still work the same way as before. An explicit customer set on a charge instance takes precedence over the fixed customer from the master.
Invoicing orders with multiple customers
An order whose charges belong to more than one customer produces one invoice per customer. The order remains visible in Invoices → Orders to invoice until every customer involved has been invoiced.
Invoices are created using the existing per-customer invoice creation flow. Each invoice is generated separately.
📚 An order with charges split across two or more customers requires creating each invoice individually. There is no single-click flow that produces multiple invoices in one action.
Limitations
The Fixed customer field is available on revenue price lists only. Cost price lists used for subcontractors or intermodal services do not expose this field.
No backfill. Charges calculated before a Fixed customer is configured retain their original customer. Recalculating an order does not retroactively reassign existing charges.
Multi-customer orders require manual creation of each invoice. The behaviour mirrors today's per-customer invoicing flow.
Troubleshooting
Issue | Likely cause | Resolution |
Fixed customer field is not visible on the Edit Price page | The price list is a cost price list (subcontractor or intermodal), where this field is hidden | Confirm the price list type. The field only appears on revenue price lists. |
Save is blocked with a currency mismatch error | The selected fixed customer's currency does not match the price list's currency | Select a customer with a matching currency, or update the customer's configured currency to align. The error message names both currencies for reference. |
Existing orders still show the order's main customer on the charge after configuring a Fixed customer | Existing charge instances are not backfilled when the master is updated | Trigger a fresh charge calculation on the order. New charge instances will pick up the fixed customer; previously calculated charges remain unchanged. |
A charge that should be routed to the fixed customer still appears on the main customer's invoice | The charge instance was manually overridden, or it was created before the Fixed customer was configured | Inspect the charge instance on the order. Manual overrides take precedence; clear the override or recalculate to restore the fixed customer assignment. |
Customer picker does not list the expected customer | The candidate customer's currency does not match the price list's currency, or the company is not configured as a customer in Qargo | Verify the customer's currency and customer status in Customers. Update the configuration so the customer is eligible for selection. |
Order remains in Orders to invoice after invoicing the main customer | The order still has uninvoiced charges assigned to a different customer | Invoice the remaining customers' charges. The order leaves the list once every customer involved has been invoiced. |