What does this article cover?

How to set up and configure TPN (The Pallet Network) as a pallet network integration in Qargo.

Why is configuration needed?

TPN requires specific service levels, time windows, collect/delivery extras, and packaging types to be in place before orders can be dispatched to the network.

How does it work?

Configuration covers creating TPN as a subcontractor, setting up order input options, adding a transport network, and configuring export tasks.

Terminology

Term	Definition
TPN	The Pallet Network — a UK pallet network providing palletised freight collection and delivery services.
ND	Next Day — a TPN service level used when the collection date is the following day.
DDAY	Dedicated Day — a TPN service level used when the collection date is more than one day in the future.
Transport Network	A Qargo entity representing the pallet network's hub-and-spoke structure, used to route orders through the network.
Subcontractor	The entity in Qargo representing TPN as the delivering party for consignments sent to the network.

Add a Customer and Subcontractor

🧰 CREATE TPN as both a customer and subcontractor in Qargo.

1. NAVIGATE to Companies and select Customers from the submenu.

2. CLICK Create customer and create a customer named "TPN" (or "The Pallet Network").

3. CLICK Create subcontractor to also make TPN a subcontractor.

Create Resources for the TPN Subcontractor

1. From the TPN subcontractor page, CLICK Add generic resource (or edit an existing one).

2. CONFIRM the Active toggle is on.

3. TOGGLE on the Pallet network setting.

4. CREATE two resources — one for inbound trunking, one for outbound trunking.

Add the Order Input Configuration

Add a Transport Service

1. NAVIGATE to Rates > Order input and select Transport services.

2. ADD a new transport service named Pallets with the appropriate code.

3. SAVE the service.

Add Service Levels

Configure the following service levels for TPN:

Name	Code
Next Day	ND
Dedicated Day	DDAY

📚 On collection service levels:

When a collection date is set for the next day, Qargo automatically uses the ND service level.
When the collection date is more than one day away, DDAY is used.
Consignments cannot be dispatched if the collection date is in the past, falls on a weekend, or if the collection is handled by the network on the same day

Automatic Collection Service Level Assignment

When creating orders to be collected via TPN, Qargo automatically assigns the correct service level based on the collection date:
Next Day (ND): Applied when the collection date is the following day.
Dedicated Day (DDAY): Applied when the collection date is more than one day away.

Dispatch is not permitted if:

The collection date is in the past.
The collection is handled by the network and the collection date is today.
The collection date falls on a weekend.

Add Time Windows and Collect/Delivery Extras

NAVIGATE to Rates > Order input and configure time windows and collect/delivery extras.

The codes below must match exactly.

Qargo type	Code	Name	Comments
Time window	AM	AM Delivery	Delivery before 12:00
Time window	PM	PM Delivery	Delivery after 12:00
Time window	TPN_BW	Booked Window	Pre-agreed delivery window
C/d extra	TL	Tail Lift	Tail lift required at delivery

‼️ The exact codes and time windows for TPN may vary.

Contact Qargo Support if codes already exist in the environment with different values.

Add a Packaging Type

1. NAVIGATE to Rates > Order input > Packaging types.

2. CREATE a new packaging type for TPN pallets.

3. ADD predefined package sizes:

Pallet Type	Qargo Code
Full	F
Half	H
Quarter	Q
Oversize	O

4. TOGGLE on Generate barcodes (Qargo Admin only — contact Support if required).

Add Additional Fields

NAVIGATE to Configuration > Additional Fields and ensure the following are set:

Category	Field Name	Status
Cargo	Pallet spaces	Active
Cargo	Loading meters	Inactive
Consignments	Consignment reference	Active

Add a Transport Network

1. NAVIGATE to Locations > Transport networks.

2. CLICK Add transport network and create a new central network for TPN.

3. SET Automatically assign resources to For specific customers and select TPN from the dropdown.

4. In the *Hubs and depots* section, ADD the TPN hub depot, mark it as Internal, and

fill in the location details.

5. CLICK Owned postal codes and add the depot code and postcode ranges your depot is responsible for delivering.

Add Tasks

Configure an "Export to TPN" Task

1. NAVIGATE to Configuration>Tasks.

2. ADD a new task under Trips > Assign resource to trigger the TPN export.

Troubleshooting

Issue	Solution
Cannot dispatch — collection date in past	Consignments cannot be sent to TPN if the collection date has already passed. Update the collection date.
Cannot dispatch — collection date is a weekend	TPN does not accept dispatches for weekend collection dates.
Service level not assigning correctly	Check that ND and DDAY service level codes are configured exactly as shown. The system auto-assigns based on collection date proximity.
Barcodes not generating on pallet labels	Barcode generation must be enabled by a Qargo Admin. Contact Support.
ETA not syncing from TPN to Qargo	Verify that the ETA is available in the TPN portal — Qargo pulls it automatically. No extra configuration is required.