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Charge Template - FAQ: Updated rate shows incorrectly in order.
Charge Template - FAQ: Updated rate shows incorrectly in order.

I updated the rate in my charge template, why is the rate wrong in my new order?

Arynne Hargreaves avatar
Written by Arynne Hargreaves
Updated over 2 weeks ago

Once a template is linked to a rate card, any updates to the template must be updated in the rate card as well. Anywhere there is a discrepancy will be shown by the label 'Differs from template'.

To resolve this, click the 'Restore calculations' link. This will update the price list to match the latest version of the template. If the price doesn't update in the order, use the 'recalculate' link.

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