Summary
What is the News Feed?
A channel for publishing announcements and operational updates directly on the Customer Portal dashboard
Visible to all portal users the moment they log in or refresh the page
Why use the News Feed?
Reduces reliance on separate emails or phone calls to communicate updates
Ensures all portal users see the same information at the same time
Published items can be edited or removed at any time, keeping content current
How does it work?
News items are created and managed in CONFIGURATION>Documents>Customer portal documents>News feed
Once published, a news item appears immediately on the Dashboard tab of the portal
Items can be updated or deleted at any time from the same settings tab
Use Cases
The News Feed is well suited to time-sensitive or broadly relevant operational updates, such as:
Service disruption notices - alerting portal users to delays caused by adverse weather, road closures, or regional disruptions
Fuel purchase price updates - sharing revised fuel rates that affect transport costs
Network or route changes - communicating changes to operating areas or delivery routes
Public holiday operating hours - notifying users of reduced service windows or collection cut-off times during bank holidays
General operational updates - any other information relevant to all active portal users
💬 Because the News Feed is visible to all portal users without exception, it is best suited to updates that apply broadly across the customer base. For communications intended for a single customer or company, direct email or messaging is more appropriate.
Terminology
Term | Definition |
Customer Portal | The self-service web interface where a transport company's customers can track shipments and view order information |
News Feed | The section of the portal dashboard where published announcements from the transport company are displayed |
News item | A single announcement or update published to the News Feed, consisting of a title and rich-text content |
Dashboard tab | The landing page of the Customer Portal, where the News Feed is displayed to portal users |
Publishing a news feed article
NAVIGATE to CONFIGURATION>Documents>Customer portal documents>News Feed
SELECT the News Feed option
CLICK '+ Add feed article'
ENTER a title for the announcement in the Title field
ADD the message in the 'content' field
Text can be formatted, links can be added, and bullet points are supported
TOGGLE (optional) the option to PIN the article. This will leave the article visible at the top of the dashboard.
Maximum of 3 articles can be pinned at the same time.
CLICK SAVE
📚 The news item appears immediately on the Dashboard tab of the Customer Portal. Portal users will see it the next time they log in or refresh the page.
Editing and Removing news feed articles
Published news items can be updated or removed at any time from the same News Feed tab.
NAVIGATE to CONFIGURATION>Documents>Customer portal documents>News Feed
LOCATE the news item to be updated from the list
CLICK the article
To Edit, add to or modify the existing content and click SAVE
To remove an article, click the 'Remove article' option
SAVE changes
📚 Removing a news item takes it off the portal dashboard immediately - no further action is needed.
Limitations
Visible to all portal users There is no option to target a news item at specific customers or companies. All published items are visible to every user with access to the portal. For communications intended for a single customer, direct email or messaging should be used instead.
No scheduled publishing News items are published immediately when Publish is clicked. There is no option to schedule a news item for a future date or time.
No per-customer customisation It is not possible to show different news content to different customer accounts or portal users.
Troubleshooting
Issue | Resolution |
The News Feed tab is not visible in settings | Confirm that the Customer Portal is enabled for the account. Contact your Qargo Account Manager if access is needed. |
A published news item is not appearing on the portal | Ask the portal user to log out and log back in, or refresh the page. Items appear on the page load after publishing. |
Rich-text formatting is not rendering correctly | Check that the content was entered using the in-app editor rather than pasted from an external source with incompatible formatting. |
A news item needs to be removed urgently | Delete the item from Configuration>Documentation>Customer portal documents>Newsfeed - removal takes effect immediately. |