The error looks as follows:
This normally means that certain information was not entered correctly, so you need to check if:
Weight
Pallet spaces
Pallet quantity
Are filled in correctly. Unfortunately it is not yet possible in Qargo to regenerate the palletline label.
So you have the following options:
If the order is not planned in yet, then the easiest solution is to press the "Create similar order" with the correct packaging details filled in. This will then generate a new order with a new label. Don't forget to CANCEL the old order.
If you don't want to create a new order, then you can do the following:
If you already sent the order to palletline, then you can log into Contrado to download a new label and send this to the customer. The label in Contrado will be marked as “Reprint due to edit”. And you can find this in the print document section in contrado:
If you have not sent the order to palletline yet, then you generate an own label. The customer should be able to see this in the portal.
The functionality to regenerate the labels from Qargo is on our roadmap.