You can see all the errors by clicking on the play button with the red dot in the top right:

This will open a screen with all the errors:

You need to click on the purple trip tag to open the trip that has the error:

Then click on the blue tag to go to order detail:

Each of the titles below gives you more information on what to do.

Contrado doesn't allow you to send consignments with a collection (manifest date) older than today.

The solution is to edit the pickup location:

And then adapt the collection date:

You will then have 2 options:

Make sure to lock the price calculation if you change the service level so that it doesn't change the pricing:

It is best to add a note in the order so that everybody knows the reason why the service level was changed.

This means that the surcharge is not allowed for this specific postcode. Click on the edit icon next to the location:

And remove the extra

This means that there are no pallet spaces filled on the order OR that the number of pallet spaces is smaller than the quantity.

Edit the cargo and fill in the pallet spaces:

This means that the customer forgot to fill in the Amazon ASN number or Amazon FBA number. You need to edit the location:

And then fill in the Amazon details:

And then save this off

This means that the postcode is not valid, you need to edit the collection/delivery location:

Then click on the edit next to the actual location:

And then fix the postcode:

Then you need to click the save button:

And then you need to back to the failed tasks and press the resend button:

This is the same solution as the example above.

If you have an Booked window delivery add on, then the difference between the start and end time needs to be between 4 and 6 hours.

So you need to edit the delivery location and change the start and end time :

to have between 4 and 6 hours in between:

And then press save.