You can configure incidents, eg: a failed delivery of pickup that can be used on orders or trips. This will record an incident specifically associated to a stop.
Navigate to RATES > Order input
Left-hand menu: Stop Options - Click on 'Incidents'
Click on 'New incidents' to add a new option & complete the details under 'General Info'.
Select the PRIMARY ACTION that is required once an incident is recorded. Options include:
Block execution: The order will be blocked and no further planning activity will be available. The order will move under the 'BLOCKED' tab in Orders.
Cancel consignment (Collect): Consignment is cancelled. The order status updates depending on the consignments on the order (Planned, In Transit, Delivered).
Don't replan: The order incident will be recorded, but the order status will not update.
Retry Collect / Delivery: This option will record the stop as an incident and create a new To Plan status on the order. For delivery a default hub location must be specified for the re-delivery. This will be where the freight onboard will be rescheduled to ship from for the next trip.
Return to collection location (Delivery): The consignment will be replanned. A default hub location must be specified for the re-delivery. This will be where the freight onboard will be rescheduled to ship from for the next trip.
If a Retry / Return option is selected, the hub location will show when recording the incident. This can be updated to an alternative location if necessary.
Once the configurations are saved, you can select those incidents on orders and trips.