Customer portal users will receive an email link for portal access to view and manage company orders.
The portal displays all company orders and their statuses.
Portal offers a comprehensive view and status updates of each order.
Features tabs for sorting orders based on their planning and execution stages, including 'unstarted', 'in transit', 'delivered' and 'invoiced' orders.
There is a new 'Execution Status' column which will display the status of the most recent consignment on the trip.
Introducing the Execution Status allows better clarity of the latest consignment status and is easier for the user to understand where in the process an order might be. Where an order might previously have shown simply 'In Transit', customers using the portal can now see a label for where in the trip this is ('Route to delivery'); without having to rely solely on the route icons. If an order is completed, it is easier to identify those that are delivered and waiting invoicing vs those which have already been invoiced.
Customer portal also allows filtering and sorting of orders by status, order number, and other criteria for customised viewing.
Customisable display options to include or exclude specific order details.
Filter orders by date or ID for targeted information.
Ability to adjust visible columns and tailor the interface to user preferences via “edit columns” option
Detailed order page accessible by clicking on order pages, offering insights into routing, delivery times, and other specifics.
Options to create new orders directly within the portal, selecting service levels and entering relevant details.
Flexibility to specify vehicle types, container specifics, and other requirements during order creation.
Enables adding customer references and detailed instructions for collection, delivery, and other logistics actions.
Supports uploading and viewing documents related to orders and consignments.
Dashboard feature provides a quick overview of order statuses, delivery numbers, and performance metrics.
Visual aids and filters available for analysing delivery and collection statuses, time spent per stop, and other operational insights.
Designed to be a personalised tool for efficient order management and tracking.