Prerequisites
An import (EDI, Transporeon, API or similar) has sent an update for an order that already exists in Qargo, and the update is waiting on the Order imports screen. See INTEGRATIONS - Importing orders into Qargo for how imports reach Qargo.
Use Cases
A planner keeps import updates manual on purpose and wants to check every incoming change before it touches an order that is already planned.
An external party sends an update and manual edits on the order, such as references, notes or goods details, could be overwritten without anyone noticing.
A planner needs to accept some of the incoming changes and decline others, instead of accepting or rejecting the whole update.
Review the list of changes
NAVIGATE to Orders and open Order imports.
LOCATE the import that updates an existing order and CLICK Update order.
REVIEW the list at the top of the screen. The header shows how many fields the import changes and how many have been handled so far.
READ each row. A row shows the path to the field, followed by the previous value crossed out, an arrow and the new value.
HOVER over a value that ends with "…" to see the full text in a popover.
The list covers the order header, the consignment (including customs and transit), stops, goods lines, and custom and extra fields.
📚 Only fields that already existed on the order are compared. Stops, goods lines or ADR lines that the import adds are not listed as changes.
Accept or decline each change
LOCATE the row of the change to handle.
CLICK Accept to keep the new value, which is already filled in on the form. The row is marked as handled.
CLICK Decline to put the previous value back in the field. The row is marked as handled.
CLICK Accept all remaining to accept every row that has not been handled yet. Decline the few wrong changes first, then use this button for the rest.
CLICK Hide changes to collapse the list to its header line, and Show changes to open it again.
CLICK Save to apply the order as it appears on the form.
Once a change is accepted or declined, the field on the form loses its blue highlight. Both actions can be undone from the same row.
‼️ Save is not blocked when some rows are still unhandled. Whatever is in the form at the moment of saving is applied, so handle every row before saving.
Review changes directly on the form
LOCATE the fields highlighted in blue with a swap icon (⇄). These fields are changed by the import. Unchanged fields stay greyed out.
HOVER over the icon, or CLICK it to keep the popover open, to see the previous value and the new value.
CLICK Restore previous value in the popover to put the previous value back in the field.
ENTER a different value directly in the field to use neither the previous nor the new value.
SAVE the order.
📚 Changes to eCMR and eWaste fields are shown, but they cannot be restored. These fields are locked during an eCMR import.
Troubleshooting
Issue | Resolution |
A stop, goods line or ADR line added by the import is not highlighted or listed | Only records that already existed on the order are compared. New records have no previous value to show. |
The order saved with changes that were not accepted or declined | Saving is not blocked by unhandled rows. Whatever is in the form at the moment of saving is applied. |
Restore previous value is not available on an eCMR or eWaste field | These fields are locked during an eCMR import. The change is shown for information only. |
A field is greyed out | Greyed out fields are unchanged by the import. |