Q. Can we start using Qargo as an access point for both sales and purchase invoices?
A. Customers interested in setting up Qargo as as their access point should reach out to their Account Manager to start the process. Once your account is set up and live, it is possible to begin sending sales invoices. For purchase invoices, testing is available on receiving incoming invoices only. Testing for routing to another system is not currently available yet.
Q. Can we see ACCEPTED and/or REJECTED sales invoices in Qargo?
A. Yes, but only if Qargo is used as the Access Point specifically. If using another service, this is not supported.
Q. Is it possible to send attachments with the sales invoices through the automated processes?
A. Unfortunately, sending attachments with the sales invoice will not be supported in the initial roll out of the Peppol functions. However, we recognise this is an invaluable aspect of the integration, and it will be available in a future release.
Q. Can we receive attachments as part of the purchase invoice workflow? IE: Invoice with POD is typical.
A. Yes, we support this flow. It is best to know up front which types of documents that will be sent. Once received, documents will automatically be forwarded to the document scanning/matching module.
Q. Will credit notes be received via the Incoming Purchase Invoice workflow?
A. Yes! Purchase credit notes will be supported.
Q. What if I need to approve a Purchase invoice before I accept it?
A. Approval for Non-Transport related invoices will be done via the accounting system. For all transport related costs, the standard Qargo Approval process will apply.
Q. Could I reject an invoice if it's been sent to me in error?
A. No. This is not currently supported as part of the initial release. If this occurs, please provide details for cases where the wrong invoices are received? For instance, is it for a different financial entity, or an invoice with incorrect charges?
Q. How do I know if my invoice has been sent successfully? Is there any confirmation received once sent successfully?
A. No. The Qargo platform does not show any confirmation of sending the invoices. There is a specific TASK that is executed to send the invoice. This task will only complete if the invoice has been sent successfully.
Q. How do you currently submit to the Peppol Network? What is the technical language / format being used and what file type do you submit?
A. The format we support is Openpeppol BIS billing 3.0 (https://docs.peppol.eu/poacc/billing/3.0/). For testing, invoice files should be in XML format and can be emailed directly to the Qargo Account Manager. API documentation is available and can be reviewed HERE.
Q. Most accounting systems indicate if a customer is able to receive invoices via Peppol. Will this information be displayed in Qargo as well?
A. No - this information is not currently displayed in Qargo. The Peppol Directory search is not linked in Qargo as it may not be up to date. This remains a development item, to be added at a future date.