Introduction
Pall-Ex members share delivery ETAs with the network for each trip. Qargo sends these ETAs through the Pall-Ex integration.This article shows two ways to send them.
Automatic: releases the vehicle and sends the ETA as soon as the trip goes to the driver app
Manual: allows planners to release the vehicle and then send the ETA from the trip at any time.
‼️ In both options the vehicle must be released first.
Terminology
Term | Meaning |
ETA | Estimated time of arrival for a delivery, shared with Pall-Ex. |
Release vehicle | The message that tells Pall-Ex which vehicle runs the trip. Pall-Ex needs it before it accepts an ETA. |
Trip task | A step Qargo runs on a trip, such as Send to mobile or Send ETA to Pallex. |
Depot | The Pall-Ex depot code linked to one Pall-Ex integration, for example PGD123. |
Prerequisites
🧰 In order for Qargo to provide the release vehicle notification which allows ETAs to be provided, the default vehicles must be added into the planning screen. This can be done from with the Nexus FMS with the button below and must be done daily before the routes are started.
An active Pall-Ex integration for each depot that sends ETAs.
Admin access to Configuration > Tasks.
A Send to mobile task on trips, for the automatic route.
A registration on the vehicle record of every vehicle that runs Pall-Ex trips. Pall-Ex matches the vehicle on its registration to release it.
A Pall-Ex driver ID on every driver who runs Pall-Ex trips. Pall-Ex needs it to release the vehicle and to accept ETAs.
Use Case(s)
Automatic ETAs: A depot sends every trip to the driver app. ETAs reach Pall-Ex with no clicks.
Manual ETAs: A planner sends the ETA only once the trip is final, for example after late changes.
Multiple depots: A company with two Pall-Ex depots sends ETAs for each depot from one trip.
Add the driver ID and vehicle registration
Pall-Ex releases a vehicle only for a known driver and a known vehicle. Without the driver ID or the vehicle registration, the release vehicle task fails and no ETA reaches Pall-Ex.
Add the Pall-Ex driver ID
Go to Resources and open the driver.
Scroll to the Pallex section.
Enter the driver's Pall-Ex ID in Pallex driver ID. Digits only.
Click Save.
Repeat for every driver who runs Pall-Ex trips.
Add the vehicle registration
Go to Resources and open the vehicle.
Enter the registration on the vehicle record.
Click Save.
Repeat for every vehicle that runs Pall-Ex trips.
📚 Pall-Ex matches the vehicle on its registration, so the registration must be on the vehicle record, not only on the trip. The depot gets driver IDs from Pall-Ex (Nexus). Planners can fill in both fields, no admin rights needed.
More detail on the release vehicle flow: Pallex: Release vehicle.
Set up automatic release vehicle and ETAs
Add the release vehicle task
Go to Configuration > Tasks > Trips.
Click Add in the Assign resource group.
Enter the name Send Release Vehicle to Pallex.
Set Schedule task after to Send to mobile.
Set Complete task to Auto complete task.
Select Driver, Subcontractor driver, Truck, Tractor and Van under Resource types.
Set Communication method to Integration action.
Select the Pall-Ex integration for the depot under Integration.
Select pallet_network.pallex.release_vehicle as Action label.
Click Save.
Add the ETA task
Click Add in the Assign resource group.
Enter the name Send ETA to Pallex.
Set Schedule task after to Send Release Vehicle to Pallex.
Set Complete task to Auto complete task.
Select the same five Resource types as the release vehicle task.
Set Communication method to Integration action.
Select the same Pall-Ex integration under Integration.
Select pallet_network.pallex.send_eta as Action label.
Click Save.
ETA task general settings: Schedule task after and Auto complete task
ETA task resource types, integration and action label
Check the task order
Open the Assign resource group in Configuration > Tasks > Trips.
Check the order: Send to mobile, then Send Release Vehicle to Pallex, then Send ETA to Pallex.
Trip task list showing the three tasks in order
Release the vehicle and send ETAs manually
Add the manual release vehicle task
Go to Configuration > Tasks > Trips.
Click Add in the Assign resource group.
Enter the name Send Release Vehicle to Pallex (manual).
Set Schedule task after to Assign resource.
Set Complete task to Manually complete.
Select the resource types, integration and pallet_network.pallex.release_vehicle action label, as in the automatic set-up.
Click Save.
Add the manual ETA task
Click Add in the Assign resource group.
Enter the name Send ETA to Pallex (manual).
Set Schedule task after to Send Release Vehicle to Pallex (manual).
Set Complete task to Manually complete.
Select the resource types, integration and pallet_network.pallex.send_eta action label, as in the automatic set-up.
Click Save.
Manual ETA task with Manually complete and Schedule task after Assign resource
Run the tasks on a trip
Open the trip.
Go to Trip documents and tasks.
Find the Send Release Vehicle to Pallex (manual) row.
Click the play icon, Complete task.
Find the Send ETA to Pallex (manual) row.
Click the play icon, Complete task.
Trip documents and tasks with the Complete task play icon
📚 Pall-Ex accepts the ETA only after the vehicle is released. Always complete Send Release Vehicle to Pallex (manual) before Send ETA to Pallex (manual).
Troubleshooting
Issue | Resolution |
Release vehicle or ETA fails with no licence plate | Add the registration on the vehicle record in Resources, then run the task again. |
ETA fails because of multiple delivery depots | Set up a release vehicle task and an ETA task per depot. |
ETA fails with a timeout | Run the task again a few minutes later. |
ETA fails with no Pall-Ex vehicle | Run Send Release Vehicle to Pallex first, then send the ETA. |
Release vehicle fails for the driver | Add the Pallex driver ID on the driver, then run the task again. |
Task shows "Consignment is not exported to Pallex" | No action needed. The order is not a Pall-Ex consignment, so Qargo skips it. |