Why it matters
Reduce back‑and‑forth: See delivery photos directly where you manage the job in Qargo.
Resolve issues faster: Validate delivery location, condition, and leave‑safe scenarios with visual proof.
Share confidently: Provide customers with images and POD without logging into multiple systems.
How it works
Automatic retrieval: When a Palletways consignment reaches completed delivery status, Qargo begins fetching associated delivery photos via the Palletways API.
Smart catch‑up: If photos are uploaded shortly after completion, Qargo re‑checks for up to 15 minutes to pick up late or additional images.
Multiple images supported: Qargo splits multi‑page PDFs returned by Palletways and saves each photo individually so you can preview and share them easily.
Where you’ll see it in Qargo:
On the consignment/order, under Documents or POD
In activity history, alongside delivery completion
In customer‑facing views where your configuration exposes POD assets
What’s included
Delivery photos fetched from Palletways after delivery completion
Support for multiple images per consignment
Automatic attachment to the correct Qargo order
Works with your existing planning, tracking and POD flows
Availability
Requirements: Active Palletways integration and standard POD workflows
If you don’t see images after a successful delivery, allow a few minutes for sync or refresh the order
Uploading delivery images to the Palletways portal
When Qargo is performing the delivery leg of a Palletways consignment
Delivery photos added to the order in Qargo are automatically uploaded to the Palletways FTP server.
Customers and network members can then view those images directly in the Palletways portal — no manual export is needed.
How it works
When a Photo of goods delivery document is added to a consignment in Qargo, Qargo uploads the image to Palletways automatically.
Multiple photos can be uploaded to the same consignment
Each is tracked and numbered sequentially to avoid conflicts.
What's included
Automatic upload of delivery photos from Qargo to the Palletways portal
Support for multiple images per consignment
Works with the standard Photo of goods delivery document type in Qargo
Supported file formats: PDF, JPEG, PNG, TIFF
Availability
Applies to consignments where Qargo is operating as the delivering depot.
The Palletways integration must be active and configured.
Images added to the order before this feature was enabled were not retroactively uploaded.
FAQs
What if there are no photos for a delivered consignment?
Some consignments may not have delivery photos. If photos are added a few minutes late, Qargo’s catch‑up checks will usually pick them up.
How are multiple photos handled?
Palletways sends a PDF that can contain several images. Qargo splits and stores any new photos as separate documents on the order.
Do I need to trigger anything manually?
No. The sync starts automatically on delivery completion. A manual refresh can help if you’re checking immediately.
Will photos appear in the customer portal?
Yes, if your configuration exposes delivery assets to customers. Your Qargo admin can confirm the settings.
Which document type triggers the upload?
The Photo of goods delivery type in Qargo. Standard POD signatures and documents use a separate upload path and are not affected.
Will photos uploaded from Qargo appear alongside photos already in the Palletways portal?
Yes. Each image uploaded from Qargo uses a unique filename based on the consignment tracking ID and a sequential suffix. Images from different sources are not expected to overwrite each other; all associated images appear on the consignment in the Palletways portal.
Do I need to do anything to trigger the upload?
No. Adding a Photo of goods delivery document to the consignment in Qargo is all that's needed — the upload happens automatically.